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Legal & Privacy

SQA Services, Inc. Legal.

The information contained and accessed on this site (the “Site”) is provided by the SQA entity indicated on the homepage as owner of the Site (“SQA”) for general guidance and is intended to offer the user general information of interest.

Based on specific facts or circumstances, the application of laws and regulations may vary. Based on the fundamental universal condition of the electronic communication process, SQA does not guarantee or warrant the Site will be uninterrupted, without delay, error-free, omission-free, or free of viruses. Therefore, the information is provided “as is” without warranties of any kind, express or implied, including accuracy, timeliness and completeness. In no event shall SQA, its related partners, managing directors, principals, agents or employees be liable for any direct, indirect, incidental, special, exemplary, punitive, consequential or other damages whatsoever (including, but not limited to, liability for loss of use, data or profits), without regard to the form of any action, including but not limited to contract, negligence or other tortious actions, arising out of or in connection with the Site, any content on or accessed by use of the Site, or any copying, display or other use hereof.

As content on the Site is copyrighted, any unauthorized use of any materials on the Site may violate copyright, trademark and other laws. Should a user download the materials on the Site for personal or non-commercial use, the user must retain all copyright, trademark or other similar notices contained in the original materials on any copies of the material. Materials on the Site may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes.

Third Party Links are provided as a convenience to our users. SQA does not control and is not responsible for any of these sites or their content. SQA is obligated to protect its reputation and trademarks and SQA reserves the right to request removal of any link to our website.

Explicit permission is required to use the SQA logo. To request this written approval, contact the Webmaster or send an e-mail under “Contact.”

The following web link activities are explicitly prohibited by SQA and may present trademark and copyright infringement issues:

  • Links that involve unauthorized use of our logo
  • Framing, inline links or metatags
  • Hyperlinks or a form of link that disguises the URL and bypass the homepage

For further statements and representations regarding the information provided on this site, please review the “Privacy Statement.”

SQA Services, Inc. Online Privacy Statement

Last modified:  September 19, 2019

SQA believes that the responsible use of personal information collected on its web sites is critical to its business objectives and reputation. As part of our commitment to privacy, we have adopted this Online Privacy Statement.

Categories of Personal Information

We may process the following types of personal information:

  • biographical data (e.g., name);
  • professional data (e.g., job title);
  • contact data (e.g., phone number, email address);
  • payment data (e.g., credit card number); and
  • device identification data (e.g., IP address, MAC address).

How We Use the Information We Collect

We use the personal information we collect to provide and enhance our services, to operate our business (e.g. billing and other accounting purposes; establishing accounts and contacting you regarding important information about your account, including notices and updates), for editorial and feedback purposes, for marketing and promotional purposes, for statistical analysis, for product development, to contact you regarding our services, to monitor and maintain our network, and to address issues that may arise concerning claims of abuse or inappropriate activity. For example, we may use the personal information we collect for the following purposes:

  • information security and IT management;
  • informing you of other services offered by SQA Services;
  • sending you relevant survey invitations;
  • providing you with additional materials regarding our services
  • responding directly to your questions, comments or requests for support;
  • analyzing site usage to improve and customize our web sites and products and service offerings;
  • improving our marketing and promotional efforts; and
  • enforcing our agreements with you.

If our use of your data is governed by the European Union’s General Data Protection Regulation (“GDPR”), you should know that we rely on the following legal grounds to process your personal information:

  • Performance of a contract – To the extent you have hired SQA Services, we may need to collect and use your personal information to perform the services which you have purchased. For example, we may use your personal information to respond to requests you make via our website and provide you with such services.
  • Compliance with legal obligations – In certain circumstances we may be required to process your data to comply with legal obligations to which SQA Services is subject.
  • Consent – Some of the personal information we collect is provided by you voluntarily, for example when you sign up to join a mailing list or register for an event, and is therefore collected and used with your permission. To withdraw your consent to such use, you can contact us at privacy@sqaservices.com.
  • Legitimate interests – We may use your personal information for our legitimate interests, such as to improve our services and the content on SQA Services’ websites. We may also use your contact information to keep you and others who have provided us with their contact information up to date on recent product and service developments. It you wish us to stop using your contact information in this manner, you can contact us at privacy@sqaservices.com.

We use personal information to respond to your requests and to provide you with information about SQA’s services. For example, if you send us an e-mail message requesting information about SQA, we will use your e-mail address and other information you supply to respond to your request. If we intend to use your personal information to tell you about other SQA services, we will tell you so and give you an opportunity to decline to receive such communications. If you send us a resume or CV to apply online for a position with SQA, we will use the information provided to match you with available opportunities.

Sharing Personal Information with Third Parties

We may share personal information with our service providers, who process personal information on our behalf, and who agree to use the personal information only to assist us in providing our services or as required by law. Our service providers may provide:

  • application hosting services;
  • cloud storage services;
  • email software; and
  • CRM software.

Some of these third parties may be located outside of the United States. However, before transferring your personal information to these third parties, we will either ask for your explicit consent or require the third party to maintain at least the same level of privacy and security for your personal information that we do. If we have received your personal information in reliance on the Privacy Shield, we remain liable for the protection of your personal information that we transfer to third parties, except to the extent that we are not responsible for the event that leads to any unauthorized or improper processing.

We never sell your personal information.

Other Disclosure of Your Personal Information

We may disclose your personal information to the extent required by law, or if we have a good-faith belief that we need to disclose it in order to comply with official investigations or legal proceedings (whether initiated by governmental/law enforcement officials, or private parties). We may also disclose your personal information if we sell or transfer all or some of our company’s business interests, assets, or both, or in connection with a corporate restructuring.

If we have to disclose your personal information to governmental/law enforcement officials, we may not be able to ensure that those officials will maintain the privacy and security of your personal information.

Accessing and Updating Your Personal Information

Upon request SQA Services will provide you with information about whether we hold any of your personal information. You may access, correct, or request cancellation of your account by sending an email request to privacy@sqaservices.com. We will respond to your request within a reasonable timeframe. If we have received your personal information in reliance on the Privacy Shield, you may also have the right to opt out of having your personal information shared with third parties and to revoke your consent to our sharing your personal information with third parties. You may also have the right to opt out if your personal information is used for any purpose that is materially different from the purpose(s) for which it was originally collected or which you originally authorized.

SQA has technological and operational security policies and procedures in place to protect your personal information from loss, misuse, alteration or unintentional destruction. Our personnel who have access to the data have been trained to maintain the confidentiality of such information.

Cookies

At some places in the site, “cookies” are used to enhance your online experience. Most browsers now recognize when a “cookie” is offered, and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer or your Internet service provider. We do not use “cookies” to track the navigational habits of identified visitors.

Security of your Personal Information

SQA Services is committed to protecting the personal information you share with us. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure.

Every data transaction within our STEPQ website is protected using Secure Sockets Layer (SSL) encryption technology.

We recommend you take every precaution in protecting your personal information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.

If you have any questions about the security of your personal information, you can contact us at privacy@sqaservices.com.

Marketing Communications

You always have the opportunity to opt out of our marketing communications with you or change your preferences by following a link in the footer of all non-transactional email messages from us or by emailing us at privacy@sqaservices.com.  You must cancel your account(s) with SQA Services, as applicable, if you do not wish to receive any transactional or service communications. To cancel your SQA Services, please send an email to privacy@sqaservices.com. You may still receive marketing communications from us even after you cancel your account unless you also opt-out of our marketing communications, as described above.

Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your personal information to provide you services, contact us at privacy@sqaservices.com. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights Under the GDPR

Where the European Union’s General Data Protection Regulation 2016/679, or GDPR, applies, in certain circumstances and subject to data processing agreements, you have rights in relation to the personal information we hold about you. We set out below an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights by providing details only known to the account holder.

Please note that for each of the rights below we may have valid legal reasons to refuse your request, in such instances we will let you know if that is the case.

Access

You have the right to know whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.

Portability

You have the right to receive a subset of the personal information you provide us if we process it on the legal bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by the third party.

The technology available on or through this Site is the sole and exclusive property of SQA, or its licensors, and is protected by copyright, trademark, and other intellectual property laws and is restricted.

Correction

You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed. Where you request correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that while we assess whether the personal information we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.

Erasure

You may request that we erase the personal information we hold about you in the following circumstances:

  • where you believe it is no longer necessary for us to hold the personal information;
  • we are processing it on the basis of your consent and you wish to withdraw your consent;
  • we are processing your data on the basis of our legitimate interest and you object to such processing;
  • you no longer wish us to use your data to send you marketing; or
  • you believe we are unlawfully processing your data.

Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure.

Privacy of Children

SQA understands the importance of protecting children’s privacy, especially in an online environment. Our sites are not intentionally designed for or directed at children 13 years of age or younger. It is our policy never to knowingly collect or maintain personal information about anyone under the age of 13.

EU-U.S. and Swiss-U.S. Privacy Shield Frameworks

For personal information processed in the scope of this Online Privacy Statement, SQA complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework (the “Privacy Shield”), as adopted and set forth by the U.S. Department of Commerce regarding the processing of personal information transferred from the European Union, the European Economic Area, the United Kingdom, or Switzerland to the United States, or otherwise received in reliance on the Privacy Shield. We commit to adhere to the Privacy Shield Principles and have certified our adherence to the Department of Commerce.

To learn more about the Privacy Shield, and to view our certification, please visit https://www.privacyshield.gov and https://www.privacyshield.gov/list, respectively.

Dispute Resolution

Where a privacy complaint or dispute cannot be resolved through our internal processes, we have agreed to participate in the VeraSafe Privacy Shield Dispute Resolution Procedure. Subject to the terms of the VeraSafe Privacy Shield Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge to you. To file a complaint with VeraSafe and participate in the VeraSafe Privacy Shield Dispute Resolution Procedure, please submit the required information here: https://www.verasafe.com/privacy-services/dispute-resolution/submit-dispute/

Binding Arbitration

If your dispute or complaint can’t be resolved by us, nor through the dispute resolution program established by VeraSafe, you may have the right to require that we enter into binding arbitration with you under the Privacy Shield’s “Recourse, Enforcement and Liability Principle” and Annex I of the Privacy Shield.

U.S. Regulatory Oversight

SQA is subject to the investigatory and enforcement powers of the United States Federal Trade Commission.

Contact Us

If you have any questions about this Online Privacy Statement or our processing of your personal information, or would like to communicate any concerns you may have regarding compliance with our Online Privacy Statement, please write to our Vice President – Finance and Risk by email at privacy@sqaservices.com or by postal mail at:

SQA Services, Inc.
Attn: Leilani Aguirre – Vice President – Finance and Risk
SQA Services, Inc.
550 Silver Spur Rd.
Rolling Hills, CA 90275

 

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