Managed Programs
COMPLETE PROGRAM MANAGEMENT SOLUTION
SQA’s global network of quality experts represents the tip of the iceberg in terms of SQA’s capability, reliability, and accountability. Behind every carefully selected SQA Associate, there is a technical and administrative support team, a series of proven tools and processes, and a world-leading event management system providing unparalleled visibility and control.
This unique combination of powerful elements makes up SQA’s Program Management approach, headed up by a dedicated Program Manager. SQA provides services through a dedicated client program team, using proven methods for the type of program at hand and coordinating all activity and results through our core operations system, STEPQ. Each program team is comprised of specific and integrated functional roles that are process-driven, based on predefined workflows and clear criteria for success.
In addition to supporting and coordinating the movements of SQA Associates on the ground, each SQA Program Team manages all the tactical activities of a program (e.g., scheduling suppliers, associate selection, coordinating travel, report review, CAPA follow up) to allow you more time to focus on strategic quality projects.
Working Together
SQA has created a simple seven-step process that will help you manage your entire supplier quality project. By implementing these steps, we can act as a seamless extension of your organization. We collaborate with you to ensure that we deliver results and exceed your expectations, measuring return on investment and key performance
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
FED Department Managed Process
Our Field Engineering Directors, or FEDs, are SQA’s in-house subject matter experts and leaders in their field. Their unique blend of commodity expertise, communication, and quality engineering has made them indispensable to SQA’s managed programs. Our FEDs take the technical lead for programs when needed. They are trained in client tools and procedures, and they act as on-site liaisons or technical consultants as required.
Content Managed Process
The SQA Content Management process is one of intense requirements: research; thorough auditor orientation; clinical audit preparation; technical and non-technical reviews; client feedback; and ongoing monitoring, coaching, and adjustment. This ensures that the team is constantly aligned with client needs, and that auditors become progressively more in tune with the client program. For client supplier quality, this means one clear voice around the world.
For Suppliers:
Easy user interface helps suppliers quickly complete their information. When editing the SDE, suppliers see sections, positions, and requirements for each section.
If a supplier user attempts to submit an incomplete checklist, a
reminder message appears, requesting a complete checklist.
For Clients:
Authorized users can check the status of the program in real-time. Where action is required, notifications are sent automatically via email.
When viewing the checklist, dynamic graphs can highlight overall results at a glance.
The supplier responses, objective evidence, score, and status are shown.
Any subsequent action (such as a corrective action) appears as a
‘connected’ event and follows its own process to closure (including a separate supplier response).
Getting Started
Some of SQA’s most successful Managed Inspection Programs have begun with a single, typically challenging, inspection requirement. Feel free to talk to a Program Manager or Engineering Specialist about your needs, without obligation. All we need to get started on your program is your:
- Procedures, SOPs, Training material, Checklists, etc., in electronic format or otherwise (or SQA can provide these)
- Suppliers to be inspected, including product details, locations, and time frames
- A purchase order or signed contract
SQA’s service team will complete all your inspection requirements to your satisfaction.
